Privacy Policy
Last updated: November 2025
1. Who We Are
The Lovely Oven Cleaning Company (“we”, “us”, or “our”) provides professional oven, small appliances and white goods cleaning services in Swindon and surrounding areas.
We are committed to protecting your personal information and respecting your privacy.
Business name: The Lovely Oven Cleaning Company
Email: stuart@lovelyovencleaning.co.uk
Phone: 07395 542816
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. The Information We Collect
We may collect and process the following types of personal information:
- Name
- Address
- Phone number
- Email address
- Details about your booking or enquiry
- Payment details (if applicable)
- Website usage information (via cookies or analytics tools)
3. How We Collect Information
We collect information in the following ways:
- When you fill out our contact or booking forms
- When you call or email us directly
- When you interact with our website, such as through cookies or analytics
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Confirm and carry out cleaning appointments
- Issue invoices and receipts
- Maintain internal records
- Improve our website and services
- Send follow-up or reminder messages (only with your consent)
5. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contract: To provide the cleaning services you’ve requested.
- Consent: When you have agreed to receive updates or marketing.
- Legitimate interests: To operate and improve our business efficiently.
6. How We Store and Protect Your Information
We take data security seriously. Personal data is stored securely on password-protected systems and devices.
We only keep personal information for as long as necessary to provide our services or meet legal and accounting obligations.
We do not sell or rent your personal information to third parties.
7. Sharing Your Information
We may share limited personal data with trusted third-party service providers that help us run our business, such as:
- Email hosting and website providers
- Payment processors (if used)
- Google (for website analytics)
These companies only process data on our behalf and must comply with UK GDPR and data protection laws.
8. Cookies and Analytics
Our website may use cookies and Google Analytics to understand how visitors use the site and improve user experience.
Cookies are small text files stored on your device. You can choose to accept or reject cookies through your browser settings.
For more details about cookies, visit www.aboutcookies.org.
9. Your Rights
Under UK data protection law, you have the right to:
- Request access to the data we hold about you
- Ask us to correct or delete your information
- Withdraw your consent (where applicable)
- Object to how we use your data
- File a complaint with the Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
If you’d like to exercise any of these rights, please contact us at stuart@lovelyovencleaning.co.uk
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
The Lovely Oven Cleaning Company